Special moments in my work
Some assignments stay with you forever. Like the time I had to clear out the room of a gentleman who had passed away. His daughter was there and visibly moved. At that moment, I take a moment to calm down and ask, "Would you like to be alone for a moment?"
It's moments like these that make me realize my work is more than just clearing things out. It's primarily about supporting people in difficult situations. I always work respectfully, discreetly, and with attention to the personal story behind it. Not just someone who rushes to empty a house, but someone who understands that emotions and memories often come into play.
Or that time a customer called me in a panic: "I have to turn in my keys tomorrow, but my house is still completely full of stuff!" Everything was arranged within a few hours.
Recently, an elderly lady called to say she had a 100-year-old piano still riddled with bullet holes from World War II. She asked if I could quickly pick it up and take it away. Unfortunately, the beautiful piano couldn't be saved, so I recycled it on her behalf. For this job, we had to go through the back door, and we used special ramps because pushing a 300kg cart through grass or gravel is simply not going to happen :-)
We also regularly handle extreme jobs, such as cannabis plantations or heavily contaminated homes.
There is often a sense of shame, and it is necessary to listen with warmth and attention and not to judge people. In our opinion, after all, it can happen to anyone.....
Solving problems, creating peace and space in hectic situations, that's what I do with my team!